Privacy
Stockland Privacy Policy This policy is intended to set out Stockland Corporation Limited, its related companies and trusts (”Stockland”) approach to complying with the Privacy Act (Cth)1988 (“Privacy Act”). This policy relates to the collection, storage and use of personal information.
Stockland has appointed a privacy officer. This person is responsible for implementing the privacy policy and the person to whom any queries or complaints should be referred.
Collection of Information Stockland operates the following businesses:
- property development;
- investment in and leasing of commercial and industrial property;
- investment in and leasing of Shopping Centres; and
- unlisted property trust where it may make product offerings to potential investors.
Stockland collects personal information in order to carry on the above businesses. The primary purpose of collection of personal information is for entry into a property transaction and communication with our customers and investors.
From time to time, members of Stockland conduct surveys as to customers and investors personal preferences, which may collect personal information to improve our customer or investor services.
Collection, maintenance, disclosure of certain personal information is governed by the Privacy Act and other legislation. Personal Information may also be disclosed to other members of Stockland.
Guidelines for collection of Personal Information
1. Information to be collected from customers is to be relevant and appropriate for operating the relevant business in Stockland.
2. Where practical it is Stockland's policy to collect the information from the individual concerned. Stockland may collect information in particular circumstances about personal preferences to assist Stockland in its marketing initiatives.
3. From time to time Stockland may employ third party advertising companies who are used to measure the effectiveness of any advertising by monitoring traffic on the website. Any information collected is anonymous and does not identify people.
To Whom is Personal Information Disclosed This information is not provided to third parties (other than as stated below). Stockland has taken steps to ensure that these third parties cannot use this information for their own purposes and that these parties comply with Stockland’s privacy policy.
From time to time Stockland may undertake a marketing campaign with an affiliate retailer in the shopping centre where the customer is a member of Club Stockland.
Parties to whom Stockland may disclose relevant personal information include:
a. consultants (including but not limited to solicitors) and agents or contractors (including but not limited to real estate and travel agents) acting on Stockland’s behalf;
b. corporate affiliates;
c. valuers where Stockland is seeking to revalue a property or lease;
d. regulatory authorities where required by law;
e. related parties and entities of the Stockland for marketing purposes; and
f. parties to whom Stockland has outsourced various functions e.g. share registry services, restaurant services, etc.
How Information is Collected ? Personal information is generally collected through an application or reservation form, the Internet, applying to become a member of various customer loyalty programs run by Stockland or through a competition. Occasionally personal information is collected through a questionnaire or survey.
The information used and collected is only for the purposes of the particular transaction and for use within Stockland e.g. for marketing initiatives or to communicate with you.
Maintenance of the Quality of Information Stockland will take reasonable steps to ensure that the personal information it collects and uses is accurate, complete and up to date.
Stockland will let individuals see information held about them and correct the errors or omissions. Where a customer or investor wishes to review information held about them, they should contact or be referred to the Privacy Officer.
It is Stockland's policy from time to time to delete or de-identify information about you when it is no longer needed or no longer a legal requirement for the information to be kept.
Security of Information No employee is able to access information they do not require for the proper carrying on of their job. There are passwords and security access IDs in place to restrict access of confidential and personal information about individuals to those that need it in the carrying on of their positions. Stockland does not sell personal information to companies outside Stockland.
Access to and Correction of Personal Information You can contact the Privacy Officer if you would like details of personal information, which Stockland may hold about you or if you would like to correct or update it. You will need to specify the personal information to which you are seeking access. To ensure the integrity and safety of the personal information, Stockland will only disclose to customers and investors such information if its internal procedures are satisfied. Depending on the nature of the request we may ask you to put your request in writing and sign an enquiry form, which will be sent to you. To contact the Privacy Officer you should use either:
privacy@stockland.com.au
or write to the Privacy Officer at:
Level 25,
133 Castlereagh Street
SYDNEY NSW 2000
Opting Out/Complaints
Stockland may from time to time send to its customers or investors general marketing material. Upon request to the Privacy Officer, Stockland is agreeable to removing you from our marketing campaigns. If you wish to opt out please contact the Privacy Officer as set out above.
Where the customer or investor has made a specific request then it is the responsibility of the Privacy Officer to action that request.
If you wish to make a complaint or view what personal information we may hold about you, you should contact our Privacy Officer. To ensure the integrity of personal information the Privacy Officer may only disclose information if Stockland’s internal procedures are satisfied.
Investors/Shareholders of Stockland including Unlisted Property Funds
Stockland has outsourced its registry function to Computershare Investor Services Pty Limited. They have developed a privacy policy about what information they collect on Stockland's behalf, and to whom they disclose personal information. You can obtain a copy of their privacy policy by contacting:
privacy@computershare.com.au
Privacy Officer
- Level 3, 60 Carrington Street, Sydney NSW 2001
- Phone 1300 850 505
You should contact the Computershare Privacy Officer if you as an investor/shareholder have a complaint about privacy or would like details of your personal information, which Computershare hold on behalf of Stockland or would like to correct it. For your protection they may only disclose personal information if their internal procedures are satisfied. If you are not satisfied by Computershare's response to your privacy concerns you should contact the Stockland Privacy Officer.
However if your securities holding is sponsored by a broker, Computershare will not be able to update your personal information. You will need to contact your broker to do this.
What Information Do We Collect and How Is It Used ? Stockland collects the following information regarding visitors to our website: information regarding what pages are accessed. Stockland collects and logs this information for statistical purposes.
Through the use of a cookie (see under 'Cookies'), Stockland can record the pages you visit and the information you require. Through analysis of these records, Stockland endeavours to provide you with an improved service when you revisit Stockland’s website.
We also collect information volunteered by you through website registrations. This information is used to fulfill on your request for more information.
Stockland endeavours to use and disclose your personal information only in limited circumstances (see section above titled “To whom is Personal Information Disclosed”).
Cookies
A cookie is a small data file that a website may write to your hard drive when you visit them. A cookie file can contain information, such as a userID, that the website uses to track the pages you have visited. The only personal information a cookie can contain is information you personally supply. A cookie cannot read data off your hard disk or read cookie files created by other websites.
The Stockland website uses cookies to track user traffic patterns and to better serve you when you revisit the website. You can set your browser to notify you when you receive a cookie, providing you with the opportunity to either accept or reject it. You can also refuse all cookies by turning them off in your browser.
Security
Stockland takes all reasonable security measures to protect personal information from loss, unauthorised access, destruction, misuse, modification or disclosure.
Changes to Stockland's Privacy Statement Stockland reserves the right to modify or amend this statement at any time and will provide an update of the policy on Stockland’s Website if it has been changed. If you have any further questions about Stockland’s Privacy Statement please contact Stockland’s Privacy Officer.
