General enquiries
Please complete the form below
*
or phone
Janine Seeto
Compliance Manager
61 2 9035 2491
By completing this form the customer authorises Stockland to collect, use, disclose and retain any personal information for use in accordance with Stockland's privacy policy.
Update your details
If you need to update your address, bank account details, tax file number or Australian business number, please advise the registrar in writing and quote your holder identifier number.
Computershare Investor Services Pty Ltd
GPO Box 2975
Melbourne VIC 3001
Telephone: 1300 855 080
Alternatively you may use your unique holder identifier number to update your details by visiting www.computershare.com.au.
Complaints
If you are unsatisfied with our services or have a complaint in relation to your fund you may wish to contact us:
Stockland Capital Partners Limited
Level 25, 133 Castlereagh Street
Sydney 2000 Australia
Telephone: +61 2 9035 2000
Fax: +61 2 8988 2000
Your complaint will be acknowledged within 14 days of receipt and investigated with a view to reporting back to you within 45 days. We will attempt to resolve all complaints within 21 days.
Where a complaint remains unresolved, you may be entitled to take your complaint to our nominated external complaints resolution body, Financial Ombudsman Service.
Financial Ombudsman Service independently and impartially resolve disputes between consumers, including some small businesses and participating financial services providers.
Financial Ombudsman Service
Telephone: 1300 780 808
Email: info@fos.org.au
You will not be charged for using the service and your dispute will be handled as fairly and quickly as possible.
Stockland Capital Partners Limited (ABN 86 078 081 722, AFS Licence No 241188) is the Responsible Entity of Stockland Direct Office Trust No.1 (ARSN 110 688 009), Stockland Direct Office Trust No.2 (ARSN 115 017 466), Stockland Direct Office Trust No.3 (ARSN 124 439 925) stapled to Stockland Holding Trust No.2 (ARSN 132 129 134) and Stockland Direct Retail Trust No.1 (ARSN 121 832 086) and the Fund Manager of Stockland Residential Estates Equity Fund No.1.
