12 May 2021 4 min read

Communicating effectively with our customers is at the heart of our Stockland business and so we regular touch base with our customers and residents to understand their individual experience and also share in the joy of this exciting next chapter.

Rawan purchased from The Terraces at Minta (our now sold out Stage 1 townhomes release) and was thrilled to share her experience with us.

Q: How would you describe your home-buying experience?

A:  It was extremely smooth. Everything was so transparent, the communication was very clear, everything was explained in great detail. My questions were answered in minutes as I had access to the contact number of the sales team.

 

Q:  Would you do anything differently, and if so, what would it be?

A:  I wouldn't do anything else differently. It was the perfect time, perfect place. If anything, if I knew how simple it would have been I would have considered it earlier.

 

Q:  What did you like about The Terraces at Minta product compared to other townhomes?

A:  It was turnkey! I walked in and everything was ready. The design of the house is so cleverly thought out. The location is central to everything I need and other suburbs.

 

Q:  How did you find your overall experience with Stockland?

A:  It was easier than I imagined, for most people buying a house with no knowledge of the terminology can be extremely overwhelming however they explained it so clearly, I felt comfortable the entire time. The team was warm, understanding and quick to get back to me with any questions I had. Thank-you to Nona for answering all my calls, and for the majority of the time reliable and ready to hear me out. Thanks to Lauren for the finalization helping me get the keys to my new home.

 

Q:  What do you think Stockland does well as an industry leading property developer?

A:  They do the hard work for you, and the communication for me was key. The team had extensive prior knowledge of the area and townhome and answered all my questions. The communications with the builders, professionalism and fairness were the stand out qualities for me.

 

Q:  Would you recommend Stockland to friends and family, and if so, please explain your reason why?

A:  I would without a doubt recommend Stockland to anyone looking for a house, in fact I would tell anyone who would listen. I haven't stopped bragging since I signed the contract. The reliability would be the reason. I trust and have trusted Stockland with my first home and entire life savings. They are a trusted company.

 

Q:  How satisfied are you with your new home?

A:  It continues to surprise me the more I learn more about it, I loved the smart storage spaces, the openness of it, the way the sun shines through it in the morning, the way I feel so safe inside my home. I love how everything is so convenient and was easy to work out. For a two-bedroom house the space is phenomenal.

 

Q:  What suburb did you move from and what excited you about living in Berwick?

A:  I moved from Narre Warren which is not too far, I loved how close everything was. The supermarkets, restaurants, and cafes are all around the corner. It is connected to so many main roads which meant despite living further I was surprised to get to work quicker. I actually haven't experienced any heavy traffic since moving and excited with the new freeway they're about to build as it would be even better.

 

Q:  What were you most excited about in living at Minta community more specifically?

A:  How beautiful the area is, how safe it is and the community around me. I made the perfect choice for me and my little one. I am extremely thankful for everything Stockland have helped me with.