Buyers 'peace of mind'

Our guarantees, offers and promises

Learn about our money back offers and guarantees, and the Stockland Promise.

Six-month Change of Mind Guarantee
A full refund if you choose to move out in the first six months.
Free Trial Stay offer
Freedom and flexibility to try before you buy at select villages.
The Stockland Promise
How we strive to deliver the retirement you deserve.

Our Six-Month Change of Mind Guarantee* explained

A refund* in the unlikely event you change your mind.

What it is

We’re so confident our incoming residents will love their new retirement lifestyle, we offer a Six-Month Change of Mind Guarantee*. It’s our promise that if you choose to move out within six months, we’ll refund any amounts paid* to Stockland for your home.

What it means

    • Flexibility to change your mind in first six months of retirement village living
    • Full refund of everything you’ve paid to Stockland (third-party costs like stamp duty (if applicable), utility bills and removalists not included)* 
    • Terms and conditions* apply

Our Free Trial Stay Offer** explained

Move in to a participating community for two weeks, free of charge.**

What it is

We know that moving to a new community can be a big, even daunting step. This offer is designed to make it a little easier by letting how see how you like living in one of our vibrant retirement communities before making any final decision.

What it means

    • Available to all prospective residents over 55
    • You can make up your mind about retirement living without having to commit
    • Terms and conditions** apply

The Stockland Promise explained

We’re committed to delivering the best retirement living experience.

What it is

Our Promise at Stockland is to create retirement communities that are vibrant communities bursting with exciting new pursuits. Enjoy the support of like-minded, caring neighbours, and benefit from community discounts and exclusive products and services.

What it means

    • A community of like-minded people
    • A high-quality, low-maintenance home
    • Access to a range of benefits
    • Easy-to-understand financial requirements
    • Assistance and care when needed

Guarantee and offer FAQs

We’ve put together a list of questions and answers about our guarantees. Feel free to contact us through any of the methods listed below if you have any further questions.

Our six-month money back guarantee gives you the flexibility to change your mind at any point within your first six months of moving into one of our retirement villages.

We also offer a two-week commitment-free trial if you’d like to ‘try before you buy’. This lets you experience life in one of our retirement communities for two weeks, completely free of charge.**

With retirement communities all over the country, you can find one that’s best located for you. Here’s the full list of participating communities:

New South Wales

Victoria

South Australia

Western Australia 

Queensland 

Get in touch

Find out more or take the next step on your retirement journey.

*Stockland will refund all amounts you have paid to Stockland for your home (and if applicable the purchase price paid to the previous owner for a strata title purchase) if you notify Stockland that you want to move out of the village within 6 months of moving in. Offer excludes any amounts payable to third parties for upfront costs (e.g. removalist fees and stamp duty) or ongoing costs (e.g. strata levies and utilities) in relation to your home. Offer applies to reservations made on or after 1 November 2015. Offer is subject to terms and conditions to be included as part of the applicable residence contract. For more information speak to a Stockland Sales Professional.

**The free trial stay is only available at selected villages and for a maximum of two weeks. For full terms and conditions relating to the Trial Stay, phone 1800 72 71 70. You will be responsible for the cost of any telephone calls you make, however, the cost of power is included in the complimentary trial stay.

While every effort is made to provide accurate and complete information, Stockland does not warrant or represent that the information in this article is free from errors or omissions or is suitable for your intended use. Subject to any terms implied by law and which cannot be excluded, Stockland accepts no responsibility for any loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of any error, omission or misrepresentation in information. Stockland reserves the right to change or amend details as circumstances dictate.

This article may refer to features which are not available for all homes or may vary between homes. Stockland recommends you seek independent legal and financial advice before entering into a contract.