Jun
10

Our stores, our stories

Behind each of your favourite stores are passionate, hardworking people who welcome you to take part in their story, every time you walk in. Here, we introduce you to the faces behind some of your favourite Stockland retailers. Learn about the history of their business, the products and services they offer and what they love about their local community.

 

Meet Evette, Livelife Pharmacy

1. Tell us about your store?

LiveLife Pharmacy Birtinya is a community pharmacy offering a full range of medications, vitamins, health & beauty products & services. The LiveLife Pharmacy Birtinya is located at the entrance to the Birtinya Medical Centre which helps us in our goal to be a destination for all of our customers personalised healthcare needs.

The LiveLife Pharmacy Birtinya team are passionate about helping each and every customer with their health, the pharmacist & team members are always available to spend time with our customers.

 

2. What products, services or experiences do you offer?

Along with our experienced pharmacists available to speak with customers and our pharmacy trained team members – LiveLife Pharmacy Birtinya also offers a wide range of health and beauty services

 

Professional Services Offered

  • Expert Pharmacist Advice

  • NDSS – Diabetes specialists

  • Medication Packing

  • Blood Pressure Testing

  • Immunisations

  • FREE Scripts on File Service

  • FREE MedAdvisor App for customers to organise their medications and scripts on their smart phone, tablet or PC. Customers can order their medications via the App so they are ready when they pop into the pharmacy

Specialist Ranges:

  • Napoleon

  • Fragrances

  • Moogoo

  • 3 for 2 value offer – Buy 2 and get a third item free on Vitamins and selected ranges throughout the pharmacy

  • The Milk Pantry – food products for breastfeeding mothers

  • Natural Skin care

LiveLife Pharmacy Birtinya rewards loyal customers by offering a Free to join, LiveLife Rewards customer loyalty program. LiveLife Rewards allows customers to accrue points for their non-prescription purchases. These points can then be redeemed on instore purchases.


3. What do you love about your store?

Pharmacy is really about the privileged position of helping customer with their health and what I love the most about LiveLife Pharmacy Birtinya is the wonderful customers that have allowed us to assist them over the past year. I also love the great team who I work with, they are so happy and friendly which makes every day so enjoyable. The exceptional service that the team provide has been recognised when we were awarded the 2019 Stockland Birtinya Retailer of the year for best customer service.

 

4. What feedback to you get from your customers?

The team are often acknowledged for being friendly, helpful and for going above and beyond to help the customers with their medication and health needs. The ultimate feedback was being awarded the 2019 Stockland Birtinya Retailer of the year for best customer service.

 

5. What drives you and the team (where relevant) to success?

The LiveLife network of pharmacies and every team member of the pharmacies are driven by our promise to our customers and to each other. That promise is Life... Let us help you live it! 

This promise to help drives us every day to care for our customers when we are assisting with their medication and health needs – we want our customers to be able to live their best life with our support and care.


6. What do you love about our local community?

LiveLife Pharmacy Birtinya are involved in supporting local communities and charities through the LiveLife Community Support Program

Since commencing the LiveLife Community Support Program, the LiveLife Pharmacy Network have donated $296,700 to Local Community Groups and Charities.

These are some of the local communities groups that LiveLife Pharmacy Birtinya have supported in our first year of trade.

  • Coastal Caring Clowns

  • Inclusion Plus

  • Bamboo Projects

  • Bloomhill Cancer Care


If you’d like to read more about your most-loved retailers, their products, and the faces behind the businesses, click through to the Retailer Stories page on our Belong hub. There are plenty of stories to share!



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