Behind each of your favourite stores are passionate, hardworking people who welcome you to take part in their story, every time you walk in. Here, we introduce you to the faces behind some of your favourite Stockland retailers. Learn about the history of their business, the products and services they offer and what they love about their local community.
Meet Olivia, from Zarraffa's Coffee
1. What's 3 words that describe you?
Enthusiastic, Passionate, Outgoing
2. Tell us about your store?
We are a coffee speciality store and drive thru. We sell both hot and cold drinks along with our delicious food range. Our staff always go the extra mile for our customers and have a can-do attitude. We pride ourselves in serving an individually perfect cup of coffee to each and every one of our customers so come on in and let our friendly staff help you find your perfect cup.
3. What products, services or experiences do you offer?
As a specialty coffee Brand, we have a wide range of products to suit everyone. We have a great range of hot and cold beverages, delicious snacks and tasty lunch options in our food cabinet as well as our well stocked merchandise and gourmet coffee beans with the added convenience of our Drive Thru. We are now also open for dine-in again which means our customers can come in, relax with friends and family.
4. What do you love about your store?
The customers, team members and definitely the coffee!
5. What are some common customer questions you get?
We are regularly asked about how many shots of coffee comes do we put in our drinks. As a Brand, we pride ourselves on being able to make an individually perfect cup of coffee, every time. This starts with one (1) shot of coffee in our Short, Tall and Grande hot drink sizes with our Masai starting with a double shot. We encourage our customers to start with our menu options and then try adding extra shots or flavours until they find their favourite.
6. Do you have loyalty cards?
Yes, we do! We call it our Z Card program and when you purchase a Z Card from our store, once you’ve registered it on our website, you automatically receive a complimentary coffee loaded onto the card. You will also receive a complimentary drink on your birthday, every year and have the opportunity to participate in exclusive competitions as well as being ‘in the know’ about all things Zarraffa’s Coffee.
7. What drives you and the team to success?
Honestly, handing someone their favourite cup of coffee and seeing everyone’s happy and smiling face when they come in store or the drive thru.
8. What is a great story you have?
One of our favourite team moments is watching customers ‘pay it forward’. One customer pays for the order behind them and before we know it, a ‘pay it forward’ train is happening. It’s really rewarding for all of us to watch a customer’s face light up with pure joy and gratefulness when their order is paid for.
If you’d like to read more about your most-loved retailers, their products, and the faces behind the businesses, click through to the Retailer Stories page on our Belong hub. There are plenty of stories to share!