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Every Tuesday morning between 10.30am and 11.30am Coles at Stockland Caloundra dims the lights, turns down the music and limits all in-store distractions for Quiet Hour. The autism-friendly environment is designed to offer the community a more inclusive shopping experience for all customers.
During Quiet Hour, lighting is reduced, Coles Radio is switched off, register and scanning volume reduced to the lowest level and PA announcements are stopped except in emergencies. Trolley collections are also paused and roll cages removed from the shop floor, while additional customer service staff are available and free fruit is offered.