FAQs

Question: What is 'Geni by Stockland' App?

'Geni by Stockland’ (Geni) is the ultimate shopping helper that gives you the opportunity to create personalised shopping lists that match to the best deals in centre.

Geni can make your shopping experience easier while finding the best deals on all of your favourite products. That’s right – save time and money, and even share on your lists with friends and family.  

App Features:

Create, manage and share shopping and to-do lists.
Items will be matched to current centre offers.
Items will be added to your shopping list.
Share your list in real time to make sure you never forget the milk again.


Question: Sounds great, how do I get started?


Getting started on Geni is as easy as one, two, three.

One:  Download Geni from the App store.
Two:  Start creating lists, adding products and selecting offers.
Three: Start shopping, checking items off your list, and sharing in real time. For more ‘how to’ information, see the How to Guide here.
 

Question: Why is the app called Geni?


Geni by Stockland is your personal shopping genius that is designed to make you’re your shopping experience easier. She’s a Genius in your pocket.


Question What else can I use Geni for:


Everything from groceries, to your next outfit, to dry cleaning reminders. Geni matches items in your shopping lists to the best deals in centre.  

You can create, manage and share shopping lists with Geni. Geni is great for shopping and to-do lists, and how you use it is up to your imagination!

-       Shopping lists.

-       To-do lists.

-       Errand reminders (dry cleaning, banking, alterations).

-       Plus any other list you’d like to create.

 
Question: Can I share my list with someone in real time?


Imagine you’re at work. You and your partner are ‘sharing’ a shopping list. They get off work early, and pop into Balgowlah on the way home to pick up some items. Without even chatting, you’ll be able to see, in real time, what they’ve bought from your shared list.

 Question:  When I share a list, do they have to be a Geni user?


Great question. You can share a list in two ways.

One. To share a list in real time, both users must have Geni app installed on your mobile device.

Two. You can also share a list via ‘pushing’ the list via SMS or email. This way, the other user does not have to have Geni installed. Please note, you won’t be able to track purchasing using this method.

 
Question: Is the Geni by Stockland App free to download and use?


Yes, the Geni by Stockland App is free to download on the App store


Question: What iOS version do I need to download and use Geni?

Requires iOS Version 10.0 or later, compatible with iPhone, iPad, and iPod touch iOS 10.0 or later.


Question: Is the Geni by Stockland App available for Android devices?
 

We are excited to bring Geni by Stockland to all mobile users. The app is available now for iPhone from the App Store. Geni on Android will be available shortly. If you’d like to be notified of the Google Play Android release, pre-register here.


Question: Is Geni by Stockland available only at Stockland Balgowlah?

We are excited to bring Geni to Stockland Balgowlah, the first centre to pilot the app.


Access

Question: What’s my username?


Your username is the email address used to sign-up to Geni. 


Question: What do I do if I forget my password?

Don’t worry, if you have forgotten your password, simply select the ‘forgot your password?’ option on the login screen. Geni will send you a password reset option to your registered email address. 

Usability


Question: I have a problem with the app. What should l do?

If you experience issues with the app, please contact our Geni support team


Question: I have an idea for a new feature. Who should I tell?


We welcome all feedback and value your ideas to improve your user experience. Please contact our Geni support team with your idea. 


Content

Question: I can’t see any offers for my list item. Is the app broken?

If you can’t see any offers for your list item, it means that at this point in time there are no offers available for that particular item. Check back regularly for offer updates. 

Question:  Where do the special offers come from?


The special offers come directly from our retailers at Stockland Balgowlah. Offers are shared on Geni and are presented when a relevant product search is undertaken. 

Question: I’m having trouble with the app. Can I contact the Geni team?

If you experience an issue with the app, please contact our Geni support team.

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