Aug
5

Our stores, our stories

Behind each of your favourite stores are passionate, hardworking people who welcome you to take part in their story, every time you walk in. Here, we introduce you to the faces behind some of your favourite Stockland retailers. Learn about the history of their business, the products and services they offer and what they love about their local community.

 

 

Meet Morris and Annette, The Lucky Charm Newsagency

 

1. Tell us about your store?
We are called The Lucky Charm Townsville and we are part of The Lucky Charm group nationally.  We are newsagents selling Lottery products including Lotto tickets and Instant scratchits.  We also stock a wide range of stationery, magazines, greeting cards and an assortment of gifts ranging from traditional to seasonal products including Woodwick candles.

2. Why do you think shopping centres are important?
We believe shopping centres are an important fabric within our society.   They not only provide essential shopping outlets such as food and services providers but also allow access and enjoyment to a full range of stores from department stores to fashion retailers and of course newsagents.  All the while giving customers a a place where they can relax and enjoy a nice coffee and a snack.

3. What is your current role and main responsibilities?
We manage the newsagency on a day to day basis, as owners it is our responsibility to manage rosters, stock control and maintain an excellent level of service at all times.

4. What do you love most about your job?
Customer service; there is nothing better than helping people with their requirements and engaging with them and having the customer leave the store with a smile on their face.

5. What is the most memorable moment in your store?
We have had a few, we can remember selling the first division in OZ Lotto a few years back to a couple who won just on $29 million dollars, which was great. We also have won the National Newsagent of the Year award for the third time this year which makes us the only store to win this award for three years.

6. What’s the three words that describe your store?
Great service, good range of products and a clean and tidy store.

 

If you’d like to read more about your most-loved retailers, their products, and the faces behind the businesses, click through to the Retailer Stories page on our Belong hub. There are plenty of stories to share!


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