Behind each of your favourite stores are passionate, hardworking people who welcome you to take part in their story, every time you walk in. Here, we introduce you to the faces behind some of your favourite Stockland retailers. Learn about the history of their business, the products and services they offer and what they love about their local community.
Meet Gillian, of Piccadilly Eyewear
1. Tell us about your store
Piccadilly Eyewear is renowned for their collection of unique and eclectic eyewear, specialising in handmade bespoke eyewear designs. We believe that eyewear should not only be comfortable and practical but also fun, quirky and confidence building for the wearer. We are an independent optometry practice established in 1981 now owned by Australian optometry group George and Matilda Eyecare.
2. What products, services or experiences do you offer?
We are passionate about providing Comprehensive Eyecare Consultations, high quality eyewear frames and the latest technology in spectacle lens designs. We also specialise in contact lenses, retinal image photography and eye disease screening such as Glaucoma, Cataracts and Macular Degeneration. We provide personalised eyewear styling consultations, where our well-trained staff will guide you on selecting the perfect frame that suits your eyewear needs.
3. What do you love about your store?
We love providing colourful, exclusive and interesting frames to all our customers! It is a unique concept store, and customers have commented that we are an 'eyewear gallery'. We source our frames from all over the world, so we are your one-stop shop for the best quality eyewear designs.
4. What feedback do you get from your customers?
We receive lovely feedback from happy customers who absolutely adore their new, colourful spectacles! Many of our customers receive lovely compliments about their glasses and have continually passed on recommendations to their friends and colleagues.
5. What are some common customer questions you get?
A lot of people ask how often they should get their eyes tested. We recommend having an eye test every 12-18 months. Customers also ask if there are special lenses to help with close work especially with digital devices. We receive a lot of enquiries regarding contact lenses which are a great alternative for recreational use. We can also prescribe special eyewear such as prescription sunglasses, swimming goggles and safety glasses. Most commonly, many customers come in with broken glasses, which we can repair at a reasonable cost. We also have specialised tools and techniques to adjust spectacle frames with utmost care.
There are no 'one size fits all' spectacles, so we highly recommend you to come in and our lovely team members will help you find the best frames to suit your face.
6. What drives you and the team to success?
Nothing makes us happier than seeing a client put their new spectacles on for the first time and be able to see clearly! Equally important, he or she will look fabulous with their new eyewear. We pride ourselves on taking extra care with clients who have trouble adjusting to their new glasses and ensure that they are well adjusted and fitted.
7. What are customers wanting right now?
Many people are spending a lot of time on their work laptops, computers, phones and tablet screens, Prolonged periods of time on these digital devices can cause eye strains, headaches and tiredness. This issue can be solved with the latest technology in blue light lens coatings. These are specialised lenses designed to provide working comfort during the use of digital devices.
If you’d like to read more about your most-loved retailers, their products, and the faces behind the businesses, click through to the Retailer Stories page on our Belong hub. There are plenty of stories to share!