Keeping you updated

Visiting Stockland this Christmas

Updated 20 November 2020

As we approach the busy holiday season, it's important we all do as much as possible to keep ourselves, and our fellow shoppers safe and healthy.

All Stockland shopping centres are COVID-Safe environments, so on your next visit please wash or sanitise your hands when you arrive and remember to practise social distancing while inside. Most importantly, if you have any COVID-19 related symptoms do not enter and seek medical advice.ย 

This short film outlines some measures Stockland is taking, plus ways we can all work together and follow the expert health advice.

Please check your local Stockland centre's page for specific information relating to your visit.




Stockland information about Coronavirus (COVID-19)

Updated 28 July 2020

As the COVID-19 (Coronavirus) continues to evolve across the country, we want to make sure you are updated on the steps we are taking to help continue to protect our communities from the spread of the virus. We have a dedicated team of representatives from across the business who are closely monitoring the latest advice from Government and health authorities, and taking the appropriate action.

In line with the latest Federal and State Government updates, our centres remain open with a set of restrictions in place to provide important services to our local communities. They play an essential role in providing access to fresh food, household items, products, medical services and banking for everyday needs.
The health, safety and wellbeing of our customers, retailers, team members and the wider community is our highest priority so we are taking extra precautions to ensure our centres are clean, hygienic and minimise large scale interactions.

We know this is a unique and changing situation, but we're all in it together. We're proud to be part of a community that can support each other.
Thanks for being part of it too.

Quick reference menu
Public Notices
Recent Government announcements
Status of stores and areas of the centre
What we are doing
Protecting yourself and your community
Social distancing
FAQs


Public Notices

Public notice: confirmed positive case of COVID-19 at Stockland Baulkham Hills

Updated 21 July 2020

We have been informed that a worker from Miller’s clothing Baulkham Hills has tested positive to COVID-19. NSW Health has advised the case presents a low risk of possible further transmission for anyone who has had less than 15 minutes direct contact, which is likely to be the case for any customers who may have had contact with the worker.

The employee worked in the store on Sunday 12th July, and for two hours on Tuesday 14th July, and began developing symptoms after this. Another worker who had contact with the affected employee has tested negative but continues to self-isolate in line with NSW Health Advice. The store has been closed temporarily for deep cleaning.

The health and wellbeing of Stockland’s customers, retailers and employees is always our highest priority and we have undertaken a full deep clean of Stockland Baulkham Hills in accordance with Safe Work Australia COVID-19 guidelines. Regular, thorough daily cleaning at Stockland Baulkham Hills continues and is focussed on all high frequency touch points including amenities.

In line with the NSW Government’s advice, the centre remains open with hygiene and safety precautions and procedures in place to minimise risk. We encourage people to follow the NSW government health advice for further updates.


Public notice: confirmed positive case of COVID-19 at Stockland Wetherill Park

Updated 17 July 2020

We have been informed today by NSW Health that five confirmed cases of COVID-19 have advised they spent time at the following shops at Stockland Wetherill Park over the past two weeks: Coles, Thai Rock, Priceline and Trim’s Fresh.

 

We were also advised that a worker at Thai Rock restaurant Stockland Wetherill Park has returned a positive test for COVID-19. The person worked at Thai Rock Wetherill Park after 4pm on Thursday 9 July, and on Friday 10, Saturday 11, Sunday 12 and Tuesday 14 July. The worker began developing symptoms on Tuesday 14 July and was tested that day. All employees who have had contact with the worker are self-isolating and being tested.

We have activated our protocols and are communicating with our retailers, customers and employees. The health and wellbeing of Stockland’s customers, retailers and employees is always our highest priority and we are working closely with NSW Health on this matter.

We ask that anyone who attended Thai Rock restaurant on the above dates immediately self-isolate and get tested for COVID-19, and anyone who has visited the nominated shops at Stockland Wetherill Park within the past fortnight remain vigilant in monitoring their health, and arrange to get tested immediately if you begin to display any symptoms.

We undertake regular daily cleaning at Stockland Wetherill Park, and will be undertaking a full deep clean of the centre tonight at the close of trade, in line with NSW Health recommendations. Once this deep cleaning is complete, the centre will be open for trade tomorrow morning.

Thai Rock is currently closed for deep cleaning and we are working closely with all our retailers during this period.

In line with the NSW Government’s advice, the centre remains open with hygiene and safety precautions and procedures in place. We encourage people to follow the NSW Government health advice and will provide further updates as available.


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Recent Government announcements

Updated 28 July 2020

Stockland continues to monitor the Federal and State Governments regular updates in response to the ongoing COVID-19 pandemic. The situation is rapidly evolving with a number of state governments commencing the relaxations of the operating restrictions that led to the closure of many of the stores within our centres. The latest updates can be found by visiting your State Government website:

New South Wales  |  Queensland  |  VictoriaWestern Australia 

In line with these announcements, our centres remain open with a set of restrictions in place to provide important services to our local communities. Key restrictions include:

Outdoor Playgrounds

  • NSW: OPEN (1 June 2020). You must adhere to physical distancing requirements.
  • QLD: Limited by 1.5m social distancing. Stockland playgrounds to remain closed with review at the end of July. Updated: 3 July 2020.
  • VIC METRO: CLOSED (8 July 2020)
  • VIC Regional: OPEN. You must adhere to physical distancing requirements.
  • WA: OPEN (6 June 2020)

  • Indoor Playgrounds

  • NSW: OPEN (1 June 2020). You must adhere to physical distancing requirements.
  • QLD: Updated: 3 July 2020. Limited to 1 person per 4m2 for venues greater than 200m2. Limited 1person to 2m2 for venues less than 200m2 with a capacity of 50 people maximum.
  • VIC METRO: Closed (updated 8 July 2020)
  • VIC Regional: OPEN (as at 01 June 2020). You must adhere to physical distancing requirements. Maximum 20 people.
  • WA: OPEN 06-June 2020

  • Café / Restaurants

  • NSW: Updated 14-July 2020. Cafes, clubs and restaurants can have 1 person per 4sqm of space each. Maximum of 20 people per individual group bookings are permitted. Pubs now reduced to a maximum of 300 people per venue with groups limited to 10 people. Customers consuming food or drink on the premises must provide their name and contact details, including a telephone number or email address.
  • QLD: UPDATE 03 July 2020. 1 person per 4m2 for venues greater than 200m2. 1 person per 2m2 venues less than 200m2 with a capacity of 50 people (a COVID SAFE Industry Plan is required).
  • VIC METRO: TAKEAWAY ONLY (Updated 8 July 2020)
  • VIC Regional: Updated 21 June 2020. 50 patrons per enclosed space and must comply with the density requirements allowed within a single space - 1 customer per 4sqm. Venues are required to request contact details, first name and phone number of every customer. Maximum group size of 20.
  • WA: 1 person per 2 m2. Updated 01 July 2020

  • Food Courts

  • NSW: Updated 01 July 2020. One customer per 4 square metres in an existing seated dining areas. Operators must have a COVID-19 Safety Plan.
  • QLD: NOW OPEN - Capacity limits apply using a 1person per 4m2 rule and allowing for 1.5m social distancing.
  • VIC METRO: CURRENTLY CLOSED
  • VIC Regional: CLOSED. Updated 21 JUNE 2020.
  • WA: UPDATE 06-June 2020. Food courts can reopen, but patrons must be seated when eating.

  • Hairdressers

  • NSW: Hair salons and barbers remain open as long as they practice social distancing of 1 customer every 4sqm whilst 1.5m apart.
  • QLD: Hair salons and barbers remain open as long as they practice social distancing of 1 customer every 4sqm whilst 1.5m apart.
  • VIC METRO: Hair salons and barbers remain open as long as they practice social distancing of 1 customer every 4sqm whilst 1.5m apart.
  • VIC Regional: Hair salons and barbers remain open as long as they practice social distancing of 1 customer every 4sqm whilst 1.5m apart.
  • WA: Hair salons and barbers remain open as long as they practice social distancing of 1 customer every 4sqm whilst 1.5m apart.

  • Massage

  • NSW: OPEN 01 June 2020. Massage parlours can now open – the 4 square metre rule applies to the publicly accessible parts of the venue, and a distance of 1.5 metres should be maintained between customers.
  • QLD: OPEN 01 June 2020. Massage therapy for the management or prevention of a disease, injury or condition, provided by a qualified massage therapist.
  • VIC METRO: CLOSED. Updated 08 July 2020
  • VIC Regional: OPEN 01 June 2020. Massage therapies can now open with up to 20 people allowed on one premises, noting the four square metre rule and physical distancing requirements need to be adhered to for publicly accessible parts of the premises.
  • WA: OPEN 06 June 2020. Massage parlours can reopen complying with 100/300 rule.

  • Beauty Therapy (nails, facials, makeup, waxing and laser treatments)

  • NSW: Updated 1 July 2020. Permitted 1 person per 4m2 allowing for 1.5m social distancing
  • QLD: UPDATE 01 June 2020. Beauty therapy businesses can operate to provide personal appearance, beauty therapy and nail services for up to 20 customers at once. You must adhere to physical distancing requirements, including the 1 person per 4 square metre rule. Customer limits do not include staff.
  • VIC METRO: CLOSED. Updated 08 July 2020.
  • VIC Regional: Updated 21 JUNE 2020. Beauty and Personal Care services permitted up to 20 people
  • WA: OPEN 06 June 2020. All beauty services including nail, tanning and waxing salons can resume. Saunas, bath houses, wellness centres, float centres, spas reopen (100/300 rule).

  • Cinemas

  • NSW: Updated:1st July 2020. Cinema's now open. Permitted 1 person per 4m2 per cinema.
  • QLD: UPDATE 03 July 2020. 1 person per 4m2 for venues >200m2. 1 person per 2m2 venues <200m2 with a capacity of 50 people. (A COVID SAFE Industry Plan is required).
  • VIC METRO: CLOSED. Updated 08 July 2020
  • VIC Regional: Updated 21 June 2020. OPEN with a maximum of 20 people per cinema
  • WA: OPEN 06 June 2020. Cinemas will open and the 100/300 rule must apply.

  • Gym

  • NSW: Updated 1 July 2020. Limited 20 people per class. Gym limited by 1 person per 4m2.
  • QLD: UPDATE 03 July 2020. 1 person per 4m2 for venues >200m2. 1 person per 2m2 venues <200m2 with a capacity of 50 people. (A COVID SAFE Industry Plan is required).
  • VIC METRO: Updated 08 July 2020. CLOSED
  • VIC Regional: Updated 21 June 2020; OPEN with up to 20 people per space, groups limited to 10.
  • WA: OPEN 06-June 2020


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    What we are doing:

    Updated 28 July 2020

    Our centres have remained open through this crisis, with high standards of cleanliness and strict hygiene measures in place to help protect you and the wider community. We've increased our cleaning schedules, installed additional hand sanitiser and soap dispensers, cancelled group events and we are proactively encouraging personal hygiene with all our customers, retailers and suppliers.

    You may have also noticed our increased focus on social distancing assistance measures, including on-ground markers, queuing systems, signage and regular announcements.

    We're committed to maintaining these measures as we enter into this new phase. We'll also be looking at making our centres even safer environments.
    • Increased regular cleaning schedules at our centres with particular focus on high touch point areas including lift and travelator handrails, entry points and amenities.
    • Installed additional soap and hand sanitiser units.
    • Actively promoting hygiene measures and social distancing through signage, videos and announcements in our centres
    • Postponed or cancelled events and continue to monitor plans.
    We are working closely with our retailers to help support them as this situation develops.


    Protecting yourself and your community

    In line with the latest Federal and State Government announcements, at this stage Stockland shopping centres remain open for business with a set of restrictions in place. Below is an extract from Department of Health as at 16 March 2020 regarding how to protect yourself and others.

    Everyone must practise good hygiene to protect against infection and prevent the virus spreading.

    Practice good hygiene

    Good hygiene protects against infection and helps prevent the virus spreading.
    This includes:
    covering your coughs and sneezes with your elbow or a tissue
    disposing of tissues properly
    washing your hands often with soap and water, including before and after eating and after going to the toilet
    using alcohol-based hand sanitisers
    cleaning and disinfecting surfaces
    if you are sick, avoiding contact with others and
    staying more than 1.5 metres away from people
    In line with Government advice, we ask you do not visit our centres if you have travelled overseas, come from interstate or have been in close contact with a confirmed case of COVID-19 in the past 14 days, or are experiencing flu like symptoms.
    If you have a confirmed case, you need to self-quarantine,  follow the advice of your GP and the Department of Health, and not come into a Stockland Shopping centre until cleared by medical professionals.


    Social distancing

    One way to slow the spread of viruses is social distancing. For example:
    keeping a distance of 1.5 metres between you and other people whenever possible
    minimising physical contact, especially with people at higher risk such as older people and people with existing health conditions
     
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    FAQs

    Updated 22 July 2020

    Q: Do I have to wear a face covering in Metropolitan Melbourne and Mitchell Shire?
    A: From 11:59pm Wednesday 22 July 2020 if you live in metropolitan Melbourne or Mitchell Shire you must wear a face covering when leaving home unless you have a lawful reason for not doing so. A face covering needs to cover both your nose and mouth. It could be a face mask or shield.
    Even with a mask, you should keep 1.5 metres distance between you and others.
    People who do not wear face coverings and do not have a lawful excuse can be fined $200. Children who are under the age of 12 years old do not need to wear a face covering. Children who are two years or younger must not wear face coverings as they are a choking and suffocation risk.

    For more informtion, see www.dhhs.vic.gov.au/face-coverings-covid-19 



     


    Updated 7 May 2020

    Q: How can I discover which stores are open and which are closed?
    A: The online centre directory is updated regularly.
    With more stores re-opening nationally, we are constantly updating the Store Directory on our website. If you are planning to visit your local Stockland Centre, you can check which stores are trading and their opening hours to help you plan your visit.  

     



    Updated 25 March 2020

    Q:Can I order takeaway from my favourite cafes, restaurants and food retailers
    A:Café, restaurant and food court retailers remain open
    Stockland is open for business and here to provide your essential services and access to food favourites from our retailers. Order foods from your favourite local cafes and restaurants. Simply navigate to Stockland centre homepage to find out what local foodie takeaway and delivery options where available.
     



    Q: Have supermarket hours changed?

    A: In some instances, supermarkets have changed store opening times, please access the links below for individual information

    Aldi: Find latest information about Aldi here: www.aldi.com.au/en/shopping-at-aldi/store-locations-and-opening-hours/

    Coles. Find latest information about Coles hours here:  www.coles.com.au/stores#/

    Woolworths. Find latest information about Woolworths hours here: www.woolworths.com.au/shop/storelocator



    Q: Are additional cleaning activities being undertaken?
    A: Yes.
    We have increased our regular cleaning schedules at our assets and are actively promoting personal hygiene for our customers, people, retailers, and suppliers. 
    Stockland continues to monitor the evolving situation, and the centre management team is working closely with our contractors to continue to provide a high standard of cleaning for our centres.  

    We have also rolled out hygiene communications across our centres, office locations and managed assets. As a reminder, the current hygiene advice from health authorities is to:  
    • Frequently and thoroughly wash your hands with soap and running water for at least 20 seconds
    • If you can't wash your hands frequently, use an alcohol-based hand sanitiser, especially after direct contact with other people or public environments
    • Cover your mouth while coughing or sneezing
    • See a health professional if you start to feel unwell  
    • We advise our customers, retailers and our community to take precautions in line with the advice from the Australian Government Department of Health: www.health.gov.au


    Q: How do I keep up to date with important information?

    A: Become a Stockland Member to get regular updates and information
    You can register as a Stockland Member to receive updates, latest news and exclusive information from your local Stockland Shopping Centre. Alternatively, to keep up to date with the latest information regarding the Coronavirus and its impact to Stockland Shopping Centres, continue to visit us here at www.stockland.com.au/coronavirus where information will be regularly updated. 



    Information & Links

    Australian Government  For more information from Australian Government Department of Health see here: www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

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