Keeping you updated

Stockland information about Coronavirus (COVID-19)

Page Updated 7 May 2020



As the COVID-19 (Coronavirus) continues to evolve across the country, we want to make sure you are updated on the steps we are taking to help protect our communities from the spread of the virus. We have a dedicated team of representatives from across the business who are closely monitoring the latest advice from Government and health authorities, and taking the appropriate action.

In line with the latest Federal and State Government updates, our centres remain open with a set of restrictions in place to provide important services to our local communities. They play an essential role in providing access to fresh food, household items, products, medical services and banking for everyday needs.

The health, safety and wellbeing of our customers, retailers, team members and the wider community is our highest priority so we are taking extra precautions to ensure our centres are clean, hygienic and minimise large scale interactions.

We know this is a unique and changing situation, but we're all in it together.

We're proud to be part of a community that can support each other.

Thanks for being part of it too.

 

Recent Government announcements

Updated 7 May 2020

Stockland continues to monitor the Federal and State Governments regular updates in response to the ongoing COVID-19 pandemic. The situation is rapidly evolving with a number of state governments commencing the relaxations of the operating restrictions that led to the closure of many of the stores within our centres. The latest updates can be found by visiting your State Government website:

New South Wales  |  Queensland  |  VictoriaWestern Australia 


In line with these announcements, our centres remain open with a set of restrictions in place to provide important services to our local communities. Key restrictions that have been relaxed include:

NSW:

  • The NSW Government will now allow spas, nail salons, beauty salons, waxing salons and tanning salons to open their doors for the sale of goods and gift vouchers only. Visit the Store Directory to discover which beauty retailers are open at your local Stockland Centre to purchase products and gift vouchers.

QLD:

  • Non-essential shopping is allowed in Queensland from Saturday 2 May 2020.

WA:

  • The two-person rule has been eased to a 10-person limit, so small groups can now meet up either outdoors or inside.

26 March 2020

On Tuesday 24th March 2020 and Sunday 22nd March the Prime Minister Scott Morrison and the State Premiers announced a series of restrictions on social gatherings and on a number of services.

These announcements confirmed that shopping centres will remain open at this stage. Food court seating areas in shopping centres are closed, but food outlets, cafes and restaurants in centre can continue to trade offering takeaway and delivery services where available.

What stores are closed?
The new Government restrictions on social gathering places was imposed from midday Monday 23 March, requiring the closure of:

  • Restaurants and cafes (but these outlets are still able to provide takeaway or delivery)
  • Registered and licensed clubs (excluding attached bottle shops, which can remain open)
  • Hotels and pubs licensed areas (excluding accommodation)
  • Entertainment venues, casinos and nightclubs
  • Gyms and indoor sporting venues
  • Places of worship

In addition, all retailers providing the following services listed below will be required to close from midnight Wednesday 25th March 2020:

  • Waxing salons, beauty salons, spa and massage parlours, laser clinics and nail salons.
  • Amusement parks and arcades.
  • Community and recreation centres, health clubs, yoga studios, barre studios
  • Galleries, libraries, youth centres.
  • The Government's detailed list is located here.
  • Play areas, play centres and playgrounds

Strict social and physical distancing restrictions will also be monitored and enforced.


What will remain open?

  • All other stores not listed above will remain open including Supermarkets, fresh food stores, pharmacies and speciality retailers.
  • Hairdressers and barbers are permitted to continue to trade but with strict limitations on the number of people permitted in the premises at any one time and must comply with the social distancing measures detailed below.
  • Health-related services (e.g. physiotherapists) are exempt from the above restrictions however are also required to follow the cleaning and hygiene measures that have been communicated by the Government when carrying out these services.

 

What we are doing:

Updated 7 May 2020

Our centres have remained open through this crisis, with high standards of cleanliness and strict hygiene measures in place to help protect you and the wider community. We've increased our cleaning schedules, installed additional hand sanitiser and soap dispensers, cancelled group events and we are proactively encouraging personal hygiene with all our customers, retailers and suppliers.

You may have also noticed our increased focus on social distancing assistance measures, including on-ground markers, queuing systems, signage and regular announcements.

We're committed to maintaining these measures as we enter into this new phase. We'll also be looking at making our centres even safer environments.

• Increased regular cleaning schedules at our centres with particular focus on high touch point areas including lift and travelator handrails, entry points and amenities.
• Installed additional soap and hand sanitiser units.
• Actively promoting hygiene measures and social distancing through signage, videos and announcements in our centres
• Postponed or cancelled events and continue to monitor plans.


We are working closely with our retailers to help support them as this situation develops.

 

Protecting yourself and your community

In line with the latest Federal and State Government announcements, at this stage Stockland shopping centres remain open for business with a set of restrictions in place. Below is an extract from Department of Health as at 16 March 2020 regarding how to protect yourself and others.

Everyone must practise good hygiene to protect against infection and prevent the virus spreading.

 

Practice good hygiene

Good hygiene protects against infection and helps prevent the virus spreading.

This includes:

  • covering your coughs and sneezes with your elbow or a tissue
  • disposing of tissues properly
  • washing your hands often with soap and water, including before and after eating and after going to the toilet
  • using alcohol-based hand sanitisers
  • cleaning and disinfecting surfaces
  • if you are sick, avoiding contact with others and
  • staying more than 1.5 metres away from people

In line with Government advice, we ask you do not visit our centres if you have travelled overseas, come from interstate or have been in close contact with a confirmed case of COVID-19 in the past 14 days, or are experiencing flu like symptoms.

If you have a confirmed case, you need to self-quarantine,  follow the advice of your GP and the Department of Health, and not come into a Stockland Shopping centre until cleared by medical professionals.


Social distancing

One way to slow the spread of viruses is social distancing. For example:

  • keeping a distance of 1.5 metres between you and other people whenever possible
  • minimising physical contact, especially with people at higher risk such as older people and people with existing health conditions
  • Find more on social distancing here.

 

miguel social distancing video   miguel supporting retailers video

FAQs


Updated 7 May 2020

Q: How can I discover which stores are open and which are closed?

A: The online centre directory is updated regularly.

With more stores re-opening nationally, we are constantly updating the Store Directory on our website. If you are planning to visit your local Stockland Centre, you can check which stores are trading and their opening hours to help you plan your visit. 

 


Updated 25 March 2020

Q: Prime Minister Scott Morrison and the State Premiers announced a series of new restrictions on social gatherings and service closures on Tuesday 24th March and Sunday 23rd March. What does that mean for my Stockland Shopping centre?

A: Stockland remains open with a number of impacted areas.

This announcement confirmed that shopping centres will remain open at this stage. The new restrictions on social gathering places came into effect midday 23 March 2020, requiring the closure of:

  • Restaurants and cafes (but these outlets are still able to provide takeaway or delivery)
  • Registered and licensed clubs (excluding attached bottle shops, which can remain open)
  • Hotels and pubs licensed areas (excluding accommodation)
  • Entertainment venues, casinos and nightclubs
  • Gyms and indoor sporting venues
  • Places of worship

In addition, all retailers providing the following services listed below will be required to close from midnight Wednesday 25 March 2020:

  • Waxing salons, beauty salons, spa and massage parlours, laser clinics and nail salons.
  • Amusement parks and arcades.
  • Community and recreation centres, health clubs, yoga studios, barre studios
  • Galleries, libraries, youth centres.
  • The Government's detailed list is located here.
  • Play areas, play centres and playgrounds

Strict social and physical distancing restrictions will also be monitored and enforced.


What will remain open?

  • All other stores not listed above will remain open including Supermarkets, fresh food stores, pharmacies and speciality retailers.
  • Hairdressers and barbers are permitted to continue to trade but with strict limitations on the number of people permitted in the premises at any one time and must comply with the social distancing measures detailed below.
  • Health-related services (e.g. physiotherapists) are exempt from the above restrictions however are also required to follow the cleaning and hygiene measures that have been communicated by the Government when carrying out these services.

Updated 7 May 2020

The NSW Government will now allow spas, nail salons, beauty salons, waxing salons and tanning salons to open their doors for the sale goods and gift vouchers only. Visit the Store Directory to discover which beauty retailers are open at your local Stockland Centre to purchase products and gift vouchers. Store Directory


Updated 25 March 2020

Q: Is the food court impacted?

A: Foot court retailers remain open for takeaway, though the seating in the food court is now closed

Retailers in the food court are open for takeaway and delivery options where available. See your Stockland centre homepage to discover what's available from your favourite cafes, restaurants and food court. 

 


Updated 25 March 2020

Q:Can I order takeaway from my favourite cafes, restaurants and food retailers

A:Café, restaurant and food court retailers remain open for takeaway, though the seating in the food court is now closed

Stockland is open for business and here to provide your essential services and access to food favourites from our retailers. Order foods from your favourite local cafes and restaurants. Simply navigate to Stockland centre homepage to find out what local foodie takeaway and delivery options where available.

 


Q:Is the Playground still open?

A:Children's playground areas are closed.

We have made the decision to close Children's playgrounds. General seating within the centre will be assessed and will remain in place if a safe social and physical distance can be maintained.

 


Q: Have supermarket hours changed?

A: In some instances, supermarkets have changed store opening times, please access the links below for individual information

  • Aldi: Find latest information about Aldi here: www.aldi.com.au/en/shopping-at-aldi/store-locations-and-opening-hours/
  • Coles. Find latest information about Coles hours here: www.coles.com.au/store-locator 
  • From Wednesday 18 March, Coles supermarkets launched a dedicated "Community Hour" in all supermarkets to improve access to essential groceries for the elderly and disadvantaged, during this time of unprecedented demand. Community Hour is held from Monday to Friday from 7am to 8am in all Coles supermarkets, with access exclusively for elderly customers and others in need of assistance. More details here: www.coles.com.au/customernotice
  • Woolworths. Find latest information about Woolworths hours here: www.woolworths.com.au/shop/storelocator
  • To help support the shopping needs of the elderly and people with a disability, Woolworths has introduced temporary measures across our stores to help them obtain essential items in a less crowded environment.
    From Tuesday 17th March until further notice, Woolworths has have a dedicated shopping hour from Monday to Friday 7am to 8am for the elderly and those with a disability (where possible). Access to the store during this time will require a relevant Government issued Pensioner Concession or Seniors Card.  More information here >> www.woolworths.com.au/updates

 


Q: Are additional cleaning activities being undertaken?

A: Yes.

We have increased our regular cleaning schedules at our assets and are actively promoting personal hygiene for our customers, people, retailers, and suppliers. 
Stockland continues to monitor the evolving situation, and the centre management team is working closely with our contractors to continue to provide a high standard of cleaning for our centres.  

We have also rolled out hygiene communications across our centres, office locations and managed assets. As a reminder, the current hygiene advice from health authorities is to:  

  • Frequently and thoroughly wash your hands with soap and running water for at least 20 seconds
  • If you can't wash your hands frequently, use an alcohol-based hand sanitiser, especially after direct contact with other people or public environments
  • Cover your mouth while coughing or sneezing
  • See a health professional if you start to feel unwell  
  • We advise our customers, retailers and our community to take precautions in line with the advice from the Australian Government Department of Health: www.health.gov.au

Q: What events are on at Stockland?

A: We have reviewed our event plans for our customers, assets and communities and have cancelled or postponed large events.

In line with Government advice, we have reviewed event plans for our customers, centres and communities and cancelled or postponed large events. We will continue to monitor updates from State and Federal Government and health authorities and may make changes to plans for events and group meetings over the coming weeks.

 


Q: I have been advised to self-isolate, and am unable to get to the centre but need my essentials. Can you help?

A: You must not visit the centre. However, we're here to support where we can. Please contact your local centre and they will endeavour to help, or put you in touch with someone who may be able to. You can search for your local centre here https://www.stockland.com.au/shopping-centres

 


Q: How do I keep up to date with important information?

A: Become a Stockland Member to get regular updates and information

You can register as a Stockland Member to receive updates, latest news and exclusive information from your local Stockland Shopping Centre. Alternatively, to keep up to date with the latest information regarding the Coronavirus and its impact to Stockland Shopping Centres, continue to visit us here at www.stockland.com.au/coronavirus where information will be regularly updated. 



 

Information & Links

Australian Government  For more information from Australian Government Department of Health see here: www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert