There are a wide range of centre services and amenities at Stockland Hervey Bay and we are always willing to help if you require further assistance.

Concierge Desk

The Concierge Desk provides a range of free services and can assist with all Centre services and enquiries including store locations, the hire of Mobility Equipment,  Gift Card sales,and Lost Property.

The Concierge Desk is also where Contractors are able to sign in and out or collect required keys when visiting the Centre for any scheduled works.

If you require assistance our staff at the Concierge Desk are there to help.

Simply contact:

Concierge Desk : (07) 4124 5422

Mobile Concierge: 0491 297 688 (if you require Concierge to meet you in the Centre for assistance)

Desk Location: Near Adairs

The Concierge Desk is open 7 days a week.


Disabled Amenities

Our Disabled Restroom facilities are located:

Down the corridor between Cotton On and Colette

Down the corridor next to Just Jeans

Outside at the Transit Centre

Free WiFi

Shoppers at Stockland Hervey Bay can enjoy the benefits of free WiFi by conveniently surfing the internet through a fast and reliable wireless internet connection for laptops/ notebook computers and PDA's throughout the centre.

Gift Cards

No matter how well you know someone, sometimes it’s hard to find the right present. Give the gift of choice with a Stockland Gift Card.

Starting from just $10, a Stockland Gift Card can be spent in any participating store in any Stockland Shopping Centre in Australia.

The Stockland Gift Card can be purchased from our Concierge Desk, located near Adairs.

Cards are valid for 3 years from the date of issue and have a $1.50 activation fee.

Justice of the Peace

JPs and Cdecs are trained Queenslanders who can witness and certify your routine legal documents. For example, wills, affidavits, statutory declarations and enduring documents.

For your convenience, Justice of the Peace are in centre every Thursday afternoon from 4pm to 6:30pm and Saturday from 10am to 12 noon next to Customer Care, between Australia Post and Westpac in Stockland Hervey Bay.

Upon arrival please use the provided hand sanitiser and keep a social distance of 1.5m while waiting to be helped by our volunteer JPs, your patience and understanding at this time is appreciated.

For more information and JP locations please click here


Lost and Found

If you've lost something, we can try and help you find it. For lost and found property enquiries, make your way to Concierge Desk located near Adairs, or call on 07 4124 5422.

Mobility Equipment

Two scooters and two wheelchairs are available for hire, free of charge from Concierge.

To make a booking, contact Concierge on 0491 297 688 or (07) 4124 5422.

Parents Room

At Stockland Hervey Bay we have a 5 star Parents' Rooms which is located directly across from Kmart, down the service corridor next to Cotton On.

Facilities include:

* Private feeding rooms including LCD TVs

* Gated Children's play area with activity panels

* Family restroom including children's toilet

* Change table with disposable change mats

* Nappy bins

* Wash basins

* Microwave and bottle warmer

Parents with prams parking

Parents with Prams parking is located near car park entrances to the centre.

Sign up to stay in touch