There are a wide range of centre services and amenities at Stockland Hervey Bay and we are always willing to help if you require further assistance.

Concierge Desk

The Concierge Desk provides a range of free services and can assist with all Centre services and enquiries including store locations, the hire of Mobility Equipment,  Gift Card sales,and Lost Property.

If you require assistance our staff at the Concierge Desk are there to help.

Simply contact the Concierge Desk on 0491 297 688 or via the Centre Management Office on (07) 4124 5422

or visit the Concierge Desk, located in front of Coles.

The Concierge Desk is open 7 days a week.


Disabled Amenities

Our Disabled Restroom facilities are located:

Down the corridor between Cotton On and Colette

Down the corridor next to Just Jeans

Outside at the Transit Centre

Free WiFi

Shoppers at Stockland Hervey Bay can enjoy the benefits of free WiFi by conveniently surfing the internet through a fast and reliable wireless internet connection for laptops/ notebook computers and PDA's throughout the centre.

Gift Cards

No matter how well you know someone, sometimes it’s hard to find the right present. Give the gift of choice with a Stockland Gift Card.

Starting from just $10, a Stockland Gift Card can be spent in any participating store in any Stockland Shopping Centre in Australia.

The Stockland Gift Card can be purchased online or from Concierge Desk, located near Coles.

Cards are valid for 3 years from the date of issue and have a $1.50 activation fee.

Justice of the Peace

The Justice of the Peace is located out the front of Kathmandu

They are in centre Thursdays 4pm - 6:30pm and Saturdays 10am - 12pm

Lost and Found

If you've lost something, we can try and help you find it. For lost and found property enquiries, make your way to Concierge Desk located near Coles, or call on 07 4124 5422.

Mobility Equipment

Two scooters and two wheelchairs are available for hire, free of charge from Concierge.

To make a booking, contact Concierge on 0491 297 688 or Centre Management on (07) 4124 5422.

Parents Room

At Stockland Hervey Bay we have a 5 star Parents' Rooms which is located directly across from Kmart, down the service corridor next to Cotton On.

Facilities include:

* Private feeding rooms including LCD TVs

* Gated Children's play area with activity panels

* Family restroom including children's toilet

* Change table with disposable change mats

* Nappy bins

* Wash basins

* Microwave and bottle warmer

Parents with prams parking

Parents with Prams parking is located near car park entrances to the centre.

Low Sensory Quiet Room

The quiet room is designed to create a safe place for parents, caregivers and children with Autism Spectrum Disorder (ASD), providing a calm, low sensory environment, which can be used as a retreat away from the busy shopping centre.


The room features play screens, tactile wall panels, sensory wall coverings, bean bag and dimmable lights. The room has also been given a theme of 'Among the Trees'.


You will find the our quiet room located within the Parents Room facilities located opposite Kmart.

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