There are a wide range of centre services and amenities at Stockland Hervey Bay and we are always willing to help if you require further assistance.

Customer Care

The Customer Care Desk provides a range of free services and can assist with all Centre services and enquiries including store locations, the hire of Mobility Equipment,  Gift Card sales,and Lost Property.

If you require assistance our staff at the Customer Care Desk are there to help. Simply contact the Customer Care Desk on

(07) 4124 5422 or visit the Customer Care Desk, located near Jamaica Blue and Nextra Newsagency.

The Customer Desk is open 7 days a week.


Disabled Amenities

Our Disabled Restroom facilities are located:

Down the corridor between Cotton On and Colette

Down the corridor next to Just Jeans

Outside at the Transit Centre

Free WiFi

Shoppers at Stockland Hervey Bay can enjoy the benefits of free WiFi by conveniently surfing the internet through a fast and reliable wireless internet connection for laptops/ notebook computers and PDA's throughout the centre.

Gift Cards

No matter how well you know someone, sometimes it’s hard to find the right present. Give the gift of choice with a Stockland Gift Card.

Starting from just $10, a Stockland Gift Card can be spent in any participating store in any Stockland Shopping Centre in Australia.

The Stockland Gift Card can be purchased online or from Customer Care, located near Jamaica Blue.

Cards are valid for 12 months from the date of issue and have a $1.50 activation fee.

Justice of the Peace

The Justice of the Peace is located in Shop 80 next to Harris Scarfe.

They are in centre Thursday 4pm-6:30pm and Saturdays 10am - 12pm


Lost and Found

If you've lost something, we can try and help you find it. For lost and found property enquiries, make your way to Customer Care located near Jamaica Blue, or call on 07 4124 5422.

Mobility Equipment

Two scooters and two wheelchairs are available for hire, free of charge from Customer Care.

To make a booking, contact Customer Care on 07 4124 5422.

Parents Room

At Stockland Hervey Bay we have a 5 star Parents' Rooms which is located directly across from Kmart, down the service corridor next to Cotton On.

Facilities include:

* Private feeding rooms including LCD TVs

* Gated Children's play area with activity panels

* Family restroom including children's toilet

* Change table with disposable change mats

* Nappy bins

* Wash basins

* Microwave and bottle warmer

Parents with prams parking

Parents with Prams parking is located near car park entrances to the centre.

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