Support during Coronavirus
As Australia faces COVID-19, Stockland is here for you as we’ve always been; supporting our customers in finding their dream home. We’ll continue to regularly update this page with our latest information.
Visiting us during social distancing
Everything you need to know about visiting safely.
Buying your first home during COVID-19
Explore the impacts of COVID-19 on your property dream.
Staying well during Coronavirus
If coronavirus has changed your life in any way, then it's impacting your mental health.
Investing in property during COVID-19
If you're looking to invest in the property market in the next 6-12 months, you're probably wondering what COVID-19 means for your plans.
Yes, all our Sales Centres are now open except Victoria due to stage 4 restrictions, so you can choose to visit in person, call, or video chat with our sales team.
If you wish to visit, we recommend making an appointment if possible, to help us manage social distancing and cleaning protocols.
You can arrange an appointment by submitting an enquiry form, or by using the contact details shown on the website, for the community or listing you’re interested in.
Yes, all of our Display Villages are open except Victoria due to stage 4 restrictions. If you wish to visit, we recommend making an appointment if possible, to help us manage social distancing and cleaning protocols. Please visit your local community website for specific home builder contact details.
I’m currently buying or building with Stockland
There is unlikely to be delays to your settlement, however with the changing circumstances it’s best to check our Construction Update Tracker.
You can get updates on your local community webpage by checking the ‘Construction Update’ in the 'Getting Started' headers along the top right-hand side of the page.
Please visit your community’s web page and look for ‘Construction Update’ in the 'Getting Started' headers along the top right-hand side of the page.
Once you are on the Construction Update page, select your Stage and a status will be shown with estimated timing.
Yes, but inspections will be non-contact and limited to 2 people.
To help maintain the wellbeing of our customers and staff, and to align with Government social distancing guidelines* regarding COVID-19, we are facilitating Non-Contact Inspections. Customers attending a Non-Contact appointment must adhere to the requirements of the Stockland visitor policy which will be emailed to you along with your invitation.
*Government advice may differ by state
A Non-Contact Inspection for your townhome will include:
- A 30-minute phone appointment with your Stockland Customer Relations Specialist, to help familiarise you with your new home. This includes your home owner's manual and important builder warranty information;
- We will unlock your home so you can inspect your home independently. Your Customer Specialist will be available on mobile for any questions throughout your appointment time.
- Your invitation will outline the full pre-settlement process and other important information.
In this time, we are aware some customers may require flexible arrangements for their inspection such as sending a delegate to inspect on your behalf. Inspections can also be re-scheduled following a 14-day self-isolation period in line with advice from the Australian Government Department of Health.
Contact us at your earliest convenience so we can help facilitate alternative options.
Your key collection is now also non-contact, we will contact you personally to outline the process for key collection. If you have any questions in the meantime please feel free to contact us.
I’m living in a Stockland community
The playgrounds, including BBQs, in our communities are currently closed, in line with government advice*.
Many parks and green spaces remain open for exercise, and we encourage you to make use of these outdoor spaces whilst adhering to social distancing guidelines.
*Government advice may differ by state
In line with guidance from the Australian Government*, we have postponed or cancelled many community events until further notice. For updates on specific programs, please visit the News and Events section of your Community’s website.
If you are organising any community events, we ask that you also follow the guidelines on public gatherings outlined by the Government to help protect yourself and other members of our community.
*Government advice may differ by state
If you’re living in a Stockland community and looking for general information for residents, you can visit our FAQs for Residents page.
Get in touch
If you’ve got further questions, we’re here to help.
You can get in touch via our enquiry form