Our virtual customer journey

2 min
25 August 2020

The value of community living has never been more apparent. During the COVID-19 pandemic, people have reclaimed surrounding green space and are seeking more comfort and versatility at home.  To capture this demand we accelerated our digital capabilities to deliver safe, efficient and customised experiences for our customers available anytime.

During the year we launched our 360 degree virtual skytours experience for our top residential projects providing customers with an interactive view of our masterplanned communities. Our choose-your-own tours fly above our communities so customers can discover parks, schools, shopping and transport and explore the future plans for the community.

Customers can further immerse themselves in the experience by stepping into virtual display villages and video walk-throughs. The experience is then enhanced by providing detailed house and land pricing and builder availability at the click of a button.

To provide a safe buying experience we offer one-on-one, private sales experiences. Appointments can be made on the website, via our social media channels and enquiries receive quick responses with our Live Chat manned by sales professionals.

Our end-to-end virtual sales process also includes digital contract signing by appointment and the ability to proceed with a deposit. With a focus on continually improving our customers' experience, contracts have been simplified, project process tracking improved and we offer contactless pre-settlement inspections including personalised lot tours.