There are a wide range of centre services and amenities at Stockland Shellharbour and we are always willing to hear if you require further assistance. Please feel free to let us know.

Community Room

Stockland Shellharbour's Community Room is available to non profit community groups to utilise for meetings and activities, free of charge.

The Community Room is located in  the corridor next to City Beach. Contact Centre Management on 02 4296 8266 for bookings and enquiries.

Customer Care

The Customer Care Centre can assist with all Centre services, including the hire of Kiddie Kabz and Mobility Equipment, Gift Card sales, Job Guide placements, Lost Property and Transport enquiries.

The Customer Care Centre is located on Ground Level near Jamaica Blue and the Food Court and also in the western carpark opposite the Westpac Bank and is open seven days a week.

Disabled Amenities

Our Disabled Restrooms are located behind the Food Court, near Payless Shoes, Target Mall and the City Square, plus next to the central travelators on Ground Level and Plaza Level.

Disabled parking spaces are located close to the centre entrances and near Customer Care Centre 2 in the West Car Park for customer convenience.


Shoppers at Stockland Shellharbour can enjoy the benefits of free WiFi by conveniently surfing the internet through a fast and reliable wireless internet connection for laptops/ notebook computers and PDA's throughout the centre.

Gift Cards

No matter how well you know someone, sometimes it’s hard to find the right present. Give the gift of choice with a Stockland Gift Card. Starting from just $10, a Stockland Gift Card can be spent in any participating store in any Stockland Shopping Centre in Australia. 

The Stockland Gift Card can be purchased from the Customer Care Centre, located near Jamaica Blue and the Food Court, or at the entrance to the West Car Park near Westpac. See in centre for a list of participating stores. Cards are valid for 12 months from the date of issue and have a $1.50 activation fee.

Kidz Kabs

Kidz Kabs make shopping with children a little easier. They are available for hire free of charge from the Customer Care Centre.

Lost and Found

If you've lost something, we can try to help you find it. For lost and found property enquiries, make your way to the Customer Care Centre located on Ground Level near Jamaica Blue and the Food Court or call 02 4296 8266.

Mobility Equipment

Motorised Scooters and Wheelchairs are available for hire, free of charge from the Customer Care Centre.

To make a booking, contact Customer Care on 4296 8266.

My Funland

At Stockland Shellharbour, we have two exciting playground areas for your kids to enjoy! Visit the outdoor 'my funland' play area in the City Square. Relax with a coffee and catch up with friends while watching your kids have a great time. Plus bring your children along to our new ‘under the sea’ themed indoor playground, located in the Best & Less Mall.

Parcel Pick-up

Stockland Shellharbour offers a free Parcel Pick Up service for customers. You can leave your shopping with our friendly staff at the Customer Care Centre located near the pedestrian entrance to the new West Car Park, opposite Westpac.

Parents Rooms

Our well-equipped Parents' Rooms are located behind the Food Court, near Payless Shoes and next to the central travelators on Ground Level and Plaza Level.

Facilities include: 

  • Change tables

  • Nappy bins

  • Heated baby wipes

  • Wash basins

  • Play area for the kids

  • Bottle warming

  • Private feeding rooms

Parents with Prams Parking

Parents with Prams parking is located near car park entrances to the centre.

Quiet Rooms

The quiet rooms are designed to create a safe place for parents, caregivers and children with Autism Spectrum Disorder (ASD), providing a calm, low sensory environment, which can be used as a retreat away from the busy shopping centre. 

The rooms feature sensitive play screens, tactile wall panels, sensory wall coverings, bean bag and dimmable lights. Each room has also been given a theme, ‘Cuddly Clouds’ and ‘Among the Trees.’
Both rooms are located within the Parents Room facilities, one on the ground level near the Fish Market and the other on the plaza level near Ripcurl.

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