Service and Amenities

The Customer Care Desk provides a range of free services and can assist with all Centre services and enquiries including store locations, the hire of Mobility Equipment, Gift Card sales, Job Guide placements and Lost Property.

If you require assistance our staff at the Customer Care Desk are there to help. Simply contact the Customer Care Desk on (07) 4928 9166 or visit the Customer Care Desk, located in between Mystique Jewellers and The Silver Shop.

The Customer Desk is open:

• Monday: 9:00am - 5:30pm
• Tuesday: 9:00am - 5:30pm
• Wednesday: 9:30am - 5:30pm
• Thursday: 9:00am - 8:00pm
• Friday: 9:00am - 5:30pm
• Saturday: 9:00am - 4:30pm
• Sunday: 10:00am - 3:00pm

For any enquiries outside of these hours, please contact the Centre's Security team on 0412 579 907.

Our Disabled Restroom facilities are located near the foodcourt, down the Lorna Jane corridor, near ETUP and down the JB Hi-Fi corridor.

Two lifts are available near Kmart and down the Lorna Jane corridor.

Our full functioning adult change room will successfully meet the needs of all people with disabilities and their carer’s. This space is fitted with a height adjustable, full-sized changing bench, tracking hoist system and enough room for carers to assist with ease. The space has been designed to ensure privacy and comfort.

The Adult Change Facility is located in the amenities down the Lorna Jane corridor.

Our well-equipped Parents' Rooms are located near the Foodcourt, down the JB Hi-Fi corridor and down the Lorna Jane corridor.

Facilities include:

• Change tables
• Nappy bins
• Wash basins
• Play area for the kids (including plasma TV)
• Bottle warming
• Private feeding rooms

Shoppers at Stockland Rockhampton can enjoy the benefits of free WiFi by conveniently surfing the internet through a fast and reliable wireless internet connection for laptops/notebook computers and PDA's throughout the centre.

The Justice of the Peace is located in the Community Room beside ANZ Bank.

Justice of the Peace hours are:

• Monday - Friday: 10am - 2pm
• Saturday: 10am - 12 Noon

Justice of the Peace is a voluntary service, therefore hours may vary at times.

Please note that the Justice of the Peace does not have access to printing or copying, for this service, please visit Garricks Camera House opposite JB Hi-Fi.

We know shopping trips can be a sensory overload. The Quiet Room has been specifically created for people who can become easily overwhelmed in bright and busy environments. The room can also be used for those who experience anxiety, have panic attacks or who are temporarily feeling unwell and need to sit down in a calm space away from the noise of the shopping centre.

Our Quiet Room is located in the amenities down the Lorna Jane Corridor.

Stockland Rockhampton is proud to offer the Hidden Disabilities Sunflower program in-centre. The Hidden Disabilities Sunflower is to support people with a hidden disability by making the invisible, visible by indicating a person may need additional support or a little more time. To learn more about the program, visit our news page.

Visit our friendly Customer Care team located near Mystique Jewellers to pick up a Sunflower lanyard, pin or wristband today.